Job Description
What you’ll do:
• Technical Architecture & Strategy Define and own the long-term technical architecture, making critical build vs. buy decisions to ensure systems remain resilient as the platform scales 10x
• Platform & Infrastructure Design and build core infrastructure services and microservices that serve machine learning, frontend, and platform teams
• Business Alignment Align technical architecture with business goals, ensuring engineering velocity, system reliability, and infrastructure costs directly support customer acquisition, retention, and time-to-market
• Hands-on Engineering Write high-performance, clean, and maintainable production-grade code across the stack (K8s, Python, Golang, Postgres etc.)
• Cross-functional Execution Drive and deliver business-critical engineering outcomes in close collaboration with cross-functional engineering teams
• Engineering Culture Mentor senior engineers, champion engineering excellence, and foster a culture of rapid, impact-driven innovation
• Ownership & Initiative Identify critical system and business gaps proactively, propose solutions, align stakeholders, and drive execution with a high degree of ownership

Qualifications
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Experience 15+ years of software engineering experience with a demonstrated progression into Principal or Sr. Staff Engineer capacity at a high-growth tech company or top-tier AI lab
• Technical Proficiency Strong hands-on coding ability with deep design thinking, capable of driving both code-level execution and system-level architecture decisions. Proficiency in any programming language with ability to adapt — K8s, Python, Golang, Postgres and data lakes preferred
• Distributed Systems Proven experience in distributed systems — performance, scalability, latency, optimization, and monitoring
• Commercial Mindset Demonstrated ability to connect engineering decisions to business outcomes such as latency improvements, driving margin efficiency, and enabling rapid product feature launches
• High Agency Self-driven with strong ownership, ability to identify system and business gaps, propose solutions, align stakeholders, and execute at startup pace
• Product & AI Mindset Experience integrating or evaluating AI tools and workflows in engineering processes and decision-making

Good to Have
• Open Source Contributions to major open-source AI or infrastructure projects
• Startup Experience Prior experience working closely with Product and Growth teams in an early-stage startup environment

Additional Information
Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Company Description
Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Principal Software Engineer - Moveworks

Skills

About the role