Employee Success Business Partner Lead

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

We are seeking a dynamic HR Employee Success Business Partner (ESBP) to support the Professional Services business in India. This role will serve as a strategic advisor to business leaders, partnering closely with global teams and Centers of Excellence (COEs) to shape, influence, and execute the people strategy. The ESBP will lead initiatives across organizational design, leadership development, change management, engagement, and retention, while driving a culture of equality and high performance. The ideal candidate thrives in a fast-paced, evolving environment, excels at influencing senior leaders, and is motivated to make a meaningful impact across critical business units.

What You'll Actually Be Doing
• Operate as a trusted advisor by building strong relationships with senior leaders and influencing key business priorities.
• Coach and develop executives to strengthen leadership effectiveness and functional leadership teams.
• Act as a change leader, guiding the organization through transformation to enhance both employee and customer experience.
• Lead and execute complex initiatives across employee retention, talent assessment, succession planning, organizational design, compensation strategy, and leadership development.
• Drive people strategies aligned to business goals, including executive development, skills gap analysis, future workforce planning, and career development.
• Partner across COEs and global HR to deliver seamless, end-to-end HR programs and processes.
• Use data and insights to assess organizational health (e.g., performance, engagement, attrition, diversity) and advise leaders on interventions.
• Ensure effective adoption of HR policies, programs, systems, and processes.
• As a senior ESBP team member, contribute to cross-functional initiatives with impact beyond your immediate client group.

You're Our Person If...
• 7+ years of HR Business Partner experience supporting diverse and senior client groups.
• Strong business acumen with the ability to understand organizational dynamics and industry context.
• Proven success building executive-level relationships and influencing decisions at all levels.
• Demonstrated ability to lead and implement large-scale people initiatives across complex organizations.
• Proactive approach with the ability to anticipate issues and propose strategic solutions.
• Deep experience diagnosing and addressing organizational development challenges.
• Exceptional written, verbal, and presentation skills; ability to build compelling narratives with data.
• Skilled in group facilitation, leadership coaching, and management consulting.
• Experience in leadership development and serving as a trusted advisor to executives.
• Ability to partner effectively with COEs to advance equality strategies and key enterprise initiatives.
• Strong knowledge of staffing, compensation strategies, and HR operational processes.
• High collaboration skills with the ability to work effectively across global and matrixed teams.
• Understanding of local/state employment laws and HR compliance requirements.
• Proficiency in Excel and PowerPoint and comfort working with data and analytics.

Even Better If...
• Ability to operate with agility and navigate ambiguity with confidence and sound judgment.
• Strong learning mindset, adaptability, and ability to work in an ever-changing environment.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.