Risk & Loss Prevention - Manager

Role:
Risk and Loss Prevention
Level:
Manager
Reporting to:
Vice President – Risk and Loss Prevention
Location:
Gurgaon
About the Function
The Risk & Loss Prevention function at MakeMyTrip protects customer and company value by identifying risks, strengthening controls, and preventing avoidable losses. The team works closely with business, finance, product, and technology teams to address emerging issues and support sound decisions.
About the Role
The incumbent will conduct risk-based assessments of end-to-end business processes across the MakeMyTrip Group. The role involves identifying financial, operational, and fraud risks; evaluating whether controls are well designed and working effectively; quantifying potential exposure where feasible; and recommending practical improvements.
The scope covers customer funds and benefits, gift cards and wallets, discounts and vouchers, B2B businesses, air and hotel operations, payments and reconciliations, supplier onboarding, claims, refunds, financial reporting, and application access and change controls.
What will you be doing
Risk-Based Process Assessments
Plan and conduct risk-based walkthroughs of end-to-end business processes.
Identify financial, operational, and fraud risks across customer, supplier, and internal journeys.
Maintain risk-control matrices and document process flows, controls, and supporting evidence.
Control Testing and Exposure Assessment
Assess the design and operating effectiveness of preventive and detective controls.
Review controls related to reconciliations, refunds, settlements, customer benefits, discounts, and financial reporting.
Identify control gaps and potential financial leakage, validating and quantifying exposure where feasible.
Assess relevant ICFR/SOX coverage, application access controls, and change controls.
Findings, Remediation, and Reporting
Analyse root causes and develop clear, actionable recommendations.
Agree on remediation plans with process owners and track closure against supporting evidence.
Present assessment results and exposure estimates to Risk & Loss Prevention leadership.
Cross-Functional Collaboration
Work with business, finance, product, and technology teams to validate findings.
Partner with stakeholders to strengthen controls while considering the customer journey.
Qualification & Experience
8–12 years of experience in risk assessment, internal controls, process assurance, internal audit, or operational risk.
CA, CIA, CISA, MBA in Finance, or an equivalent relevant qualification.
Strong understanding of business processes, financial controls, reconciliations, refunds, settlements, and accounting.
Experience conducting process walkthroughs, developing risk-control matrices, testing controls, analysing root causes, and tracking remediation.
Strong Excel and data analysis skills; experience with SQL or BI tools is preferred.
Strong stakeholder management, documentation, and management reporting skills.
Experience in travel, e-commerce, payments, fintech, or another high-volume transaction business is preferred.
Key Success Factors for the Role
Complete assigned risk assessments on time, with clear findings supported by evidence.
Identify and validate material control gaps and potential financial exposure.
Recommend practical improvements that strengthen the control environment.
Track agreed remediation actions through to timely, evidence-based closure.