Manager, Digital Learning (Design)

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Position Summary
Global Training at Bain builds capabilities through a range of learning options. This includes live virtual and in-person programs, apprenticeship, coaching, mentoring, social, and self-directed digital learning. We are expanding the range and reach of digital/online learning at Bain through “next generation” content and engaging learner experiences.
The
Manager, Digital Learning Design
will proactively engage with content developers and subject matter experts (SMEs) to determine skills gaps/learning needs, design/develop high-quality learning materials, and partner with external vendors in the content production process on complex projects. The role is focused on digital learning design and development.
This role partners with business leaders, subject matter experts, and fellow designers to create learning experiences that are engaging, beautifully designed, and built for the future. The ideal candidate should be energized by learning design, skilled at leveraging AI to design and build better learning experiences, and passionate about creating experiences people genuinely enjoy using.
Essential Functions
Digital learning design, curation and development
Design engaging digital learning experiences using evidence-based instructional design principles and adult learning best practices.
Partner with stakeholders and subject matter experts to identify learning needs and translate complex topics into clear, impactful learning solutions.
Create storyboards, learning journeys, interactive modules, videos, and other digital learning assets.
Analyze learning data and feedback to measure the effectiveness of learning paths and make data-driven improvements
Design curriculum to meet identified learning and development needs using best practices and innovative ways to deliver, measure, and assess learning
Research, brainstorm, and storyboard concepts for a variety of cutting-edge learning interactions
Design and build visually compelling, high impact and interactive learning modules and experiences
Identify the appropriate method to achieve desired outcomes, incorporating best practices in instructional design, blended learning, and trends beyond traditional learning and development
Provide technical advice on instructional design methods and the use of learning technology and to others who are developing digital learning
Workplan, manage projects to deadlines, facilitate effective reviews with SMEs and stakeholders
Conduct testing, quality assurance and troubleshooting -- demonstrating strong attention to detail
Apply Bain brand guidelines and accessibility requirements
Oversee team members in the design, curation and development of digital learning
Learning needs
Proactively partner with others in global training to determine skill gaps/learning needs for Bain audiences
Conduct needs and strategic learning assessments to develop the basis for content; separate "nice to know" from "need to know" (content limiting)
Define instructional, learning, or performance objectives based on needs assessments
Assess effectiveness and efficiency of content according to ease of use, achievement of learning outcomes, knowledge transfer, and Net Promoter Score
Develop measurement strategies to evaluate the effectiveness of instruction or learning content
Innovative experiences
Experiment with AI tools and emerging technologies to improve learning design, content creation, and learner engagement.
Help shape Bain's approach to AI-enabled learning by bringing new ideas, prototypes, and best practices to the team.
Follow and develop new ‘best-demonstrated practices’ (BDPs) for critical experience design functions including vendor management, curation, graphics, video, and mobile learning
Create a project workplan from inception to completion (plan, develop, produce, deliver) and promote innovative use of technology
Organize QA, focus groups, and other quality control measures
Perform other duties and projects as assigned or as responsibilities dictate
Qualifications
BA/BS or equivalent, with strong academic credentials or equivalent experience
5+ years of experience developing digital learning using principles for instructional design, instruction for individuals and groups, and the measurement of outcomes
Demonstrated experience with digital learning and media authoring tools (e.g. Articulate, Captivate, Camtasia, Adobe Suite)
Strong familiarity with instructional design methodologies and new/emerging learning technologies
Concentration in learning technology, instructional design, education, or multimedia/design (or relevant certifications)
Experience creating AI-assisted learning experiences, simulations, or performance support tools.
Experience with design thinking, user experience, and user interface design
Experience leading and coaching others, if the position requires it
Knowledge of SCORM, xAPI, and learning management/content management systems
High proficiency with MS Office and demonstrated experience with reporting and presentation tools
Strong visual design skills
Curious, collaborative, and excited to explore how AI can transform learning and performance.
Excellent written and verbal communication skills
Strong interpersonal skills and stakeholder management
Ability to problem solve, take initiative, lead execution of small and mid-sized projects
Ability to prioritize, self-motivate and work autonomously with strong time management skills
Coach, lead and train more junior team members as needed
Passion for business and learning, intellectual curiosity, and learning agility
Excellent team player who role models Bain operating principles
Engaged and visible within the assigned office with a positive impact on culture and team morale