Lead Associate - Sourcing Ops

Role Summary
The Lead Associate – MGPP Control tower Operations will own end-to-end  vendor Operations   & catalog , listing activities  which includes Marketplace Growth & Partner Platform / Group Purchase Program. This  role is central to ensuring smooth month-on-month order management flow , order breaches , order recoconciliations,  catalog builds, proactive vendor management, and monitor tower  control to minimize vendor breaches and SLA misses, while driving timely and error-free catalog go-lives.
Key Responsibilities
Vendor Management
Own vendor onboarding, coordination, and day-to-day relationship management for assigned vendor tower(s)
Track vendor performance against defined SLAs/KPIs and drive corrective action plans for underperformance
Act as the primary point of contact for vendor escalations, ensuring timely resolution
Conduct periodic vendor reviews (weekly/monthly) to align on catalog pipeline, issues, and improvement areas
Catalog Building (Month-on-Month)
Plan, execute, and monitor monthly catalog build targets across categories/vendors
Ensure catalog inputs (images, content, pricing, attributes) meet quality and compliance standards before go-live
Coordinate with cross-functional teams (content, pricing, category, tech) to unblock dependencies impacting catalog volume
Maintain trackers/dashboards for catalog build status, pendency, and aging
Tower Control & Breach Management
Own tower-level control mechanisms to proactively identify risks of vendor SLA/TAT breaches
Set up early-warning triggers and daily/weekly control checks to curtail breaches before they occur
Perform root-cause analysis on breaches and implement preventive/corrective measures
Publish breach/compliance reports to stakeholders and drive closure of open action items
Catalog Go-Live
Coordinate end-to-end catalog go-live activities, ensuring accuracy, completeness, and timeliness
Conduct pre-go-live audits/QC checks to catch and resolve errors before publishing
Manage go-live calendars and ensure alignment across vendor, tech, and business teams
Track post-go-live catalog health and resolve any live-catalog issues quickly
Reporting & Process Improvement
Maintain and publish operational dashboards/MIS on vendor performance, catalog velocity, and breach trends
Identify process gaps and drive automation/SOP improvements to increase efficiency and reduce manual errors
Support audits and ensure adherence to defined operating processes and compliance norms
Required Skills & Competencies
Functional/Technical
Strong understanding of catalog management and vendor operations in an e-commerce/marketplace environment
Proficiency in Excel/Google Sheets (pivot tables, VLOOKUP/XLOOKUP, dashboards); SQL knowledge is a plus
Experience with catalog/PIM tools, vendor management systems, or internal ops platforms
Ability to read and act on operational data/reports to identify risks and trends
Operational/Managerial
Strong stakeholder management — able to manage vendors, internal teams, and leadership simultaneously
High ownership mindset with ability to work under tight timelines and monthly targets
Sharp problem-solving and root-cause analysis skills, especially around SLA/breach management
Process orientation with attention to detail and quality control discipline
Behavioral
Excellent communication skills (written and verbal) for vendor and cross-functional coordination
Ability to multitask and prioritize across multiple vendor towers/categories
Proactive, control-oriented approach rather than reactive firefighting
Comfortable working in a fast-paced, metrics-driven environment