Technical Support Advisory
Microsoft
India, Maharashtra, Puneonsitemidfull timeToday
Microsoft
Team Readiness & Development: You will ensure timely case resolution by driving engineer readiness based on skills-gap analysis and product needs. Case Management (Delivery Excellence): You will perform case reviews and customer wellness checks; ensure process compliance and progression of cases to help solve increasingly complex technical issues. Managing Collaborative Activities: Mentor engineers to be more effective collaborators (cross-team and cross-technologies/lines of business). Supportability Activities: You will contribute to customer self-help and volume deflection initiatives through activities like input on top pain areas and producing troubleshooting guides/readiness content to help with volume deflection. Process Improvement: Collaborate with stakeholder teams to provide product and process improvement feedback. Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT, consulting or technical troubleshooting. o OR 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience. 3+ years of prior product, customer support and/or technical support experience. Prior/current experience in Office Deployment, Shared services and OCSI (Office client and desktop apps) ? English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing and speaking English. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *
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