Technical Solutions Engineer, Cloud Support, Networking (English)
Bengaluru, Karnataka, Indiaonsitemidfull timeToday
Responsibilities:
Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support, including a need to sometimes work non-standard work hours or shifts.
Act as a consultant and subject matter expert for internal stakeholders in Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Improve the supportability of Google Cloud networking technologies by working with product engineering teams on product launches and helping product teams understand customer issues to improve existing products.
Minimum qualifications:
Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
5 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
Experience with one common scripting or coding language (e.g., Python, shell scripting).
Systems experience (e.g., Linux, Unix) or a similar operating system.
Experience in operating system kernel, file systems, and TCP/IP network protocols (e.g., DNS, routing, firewalls, and load balancing concepts).
Ability to communicate in English fluently to interact with regional customers and stakeholders.
Preferred qualifications:
Kubernetes or container networking experience.
Software-defined networking experience with public Cloud or SDN software.
Familiarity with the HTTP protocol and APIs based on HTTP.
Familiarity with network namespaces, how to take packet captures, and how to interpret packet captures.
Knowledge of network specific kernel parameters (TCP keepalives, TCP windows, etc.).
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