Customer - GPS - Sales and Services - Agentic AI Platform- Consultant, Technical Transformation

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.
Position Summary
Level: Consultant or equivalent
As an experienced Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines. Need-basis you will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements
.
Work you’ll do:
Owns complex deliverables independently, ensuring quality and timelines and Exhibits interest in working across tracks/outside of core skills
Consistently demonstrates SME skills within their area of expertise and proactively identifies potential risks and come up with mitigation plans - Performs solution reviews and/or process/code reviews effectively & independently
The Team:
Our Sales & Service team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We help clients turn business values into measurable growth through creatively driven, personalized content, communications, and experiences that engage and inspire people to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities by a combination of key focus areas i.e., Brand, Advertising, Experiences, Content, Marketing, Commerce, Products, Data and measurement/analysis.
Qualifications
Must Have Skills/Project Experience/Certifications:
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Bachelor's degree in Engineering, Computer Science, or related field; equivalent experience considered
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5+ years of software engineering experience, including 3+ years of production Python and a compiled language (Go or Java) for infrastructure-grade services
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Hands-on experience building with LLM orchestration frameworks like LangChain, LangGraph, LlamaIndex, CrewAI, AutoGen, Claude SDK.
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Working knowledge of Model Context Protocol (MCP) or comparable tool-use / integration patterns
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Experience with AWS Bedrock managed services (Bedrock Agents, Action Groups, Knowledge Bases, Guardrails) or equivalent cloud AI services
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Experience with vector databases (Pinecone, Weaviate, Qdrant, pgvector, or OpenSearch), containerization (Docker, Kubernetes), and secure API design
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Demonstrated experience building automated testing/evaluation pipelines and guardrails for LLM or ML systems
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Track record of building internal developer tooling, CLI tools, automation, or data pipelines
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Good understanding of CI/CD, Docker and containerization.
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Excellent communication skills to interact with both technical and business stakeholders.
Good to Have Skills/Project Experience/Certifications
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AWS Certified AI Practitioner
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AWS Certified Developer - Associate
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Azure AI Cloud Developer Associate
Education:
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BE/B.
Tech
/M.C.A./M.Sc (CS) degree or equivalent from accredited university
Location
:
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Bengaluru/Hyderabad/Pune/Chennai/Kolkata