Product Manager (Hotels)
MakeMyTrip
MakeMyTrip
Role:
Product Management
Location:
Gurugram & Bangalore
About
the Function
The Domestic Hotels Product Team
strives to delivering unparalleled experiences for customers seeking hotel
accommodations. Our efforts are led by a profound understanding of customer
challenges, extensive data analysis, and identification of root causes. From
architecting powerful backend systems to creating intuitive, delightful user
journeys, the function is shaping the future of Hotels making every booking
effortless, personalized, and unforgettable.
About
the Role
As a Product Manager, the
responsibility will be to lead high-impact initiatives in a fast-paced,
innovation-driven environment. The role entails full ownership of the product
lifecycle from concept and strategy to launch and ongoing enhancement while working
closely with cross-functional teams to drive measurable improvements. This
position offers the opportunity to collaborate with leading industry
professionals and influence the creation of exceptional, customer-first
experiences in the Hotels space.
What
will you be doing
•
Define and drive the
product vision and strategy for Domestic Hotels, aligning initiatives with
growth, revenue, and customer experience goals.
•
Lead the end-to-end product
lifecycle — from strategy and roadmap to feature launches and post-launch
optimization.
•
Own and optimize scalable
product systems to improve funnel efficiency, conversion, retention, and the
post-sales consumer experience.
•
Design seamless,
high-impact experiences for consumers and accommodation partners across
frontend and backend platforms.
•
Collaborate with
cross-functional teams — Revenue, Category, Supply, Design, and Technology — to
deliver cohesive, high-impact product solutions.
•
Leverage data, insights,
and experimentation to solve core user and business problems at scale.
•
Drive product adoption and
engagement by applying deep empathy for customers and partners and iterating on
the product experience.
•
Lead product releases in
collaboration with Engineering, Design, and QA to ensure quality and timely
delivery.
•
Define, track, and optimize
key product KPIs across acquisition, conversion, retention, and revenue to
maximize business impact.
•
Continuously analyze market
trends, customer feedback, and post-launch performance to refine the product
roadmap and drive growth.
Qualification
& Experience
•
Engineering or Management
graduate from a reputed institute with 3–6 years of experience in a product
management role for a consumer-facing, technology-enabled business or product.
•
Product Management
experience in B2C ecommerce product environment; good communication and
stakeholder management skills is a must-have for this role.
Key
Success Factors for the Role
•
Passion for data
Passion for data
and an exceptional ability
to solve complex problems.
•
High ownership
High ownership
and end-to-end
problem-solving, with a strong knack for understanding consumer problems and a
commitment to solving them.
•
Strong technological
know-how,
Strong technological know-how,
with an understanding of
how technology impacts the product roadmap and development.
•
Business-oriented
mindset,
Business-oriented mindset,
consistently thinking about
ROI, revenue, and overall business impact.
•
Ability to work
effectively in cross-functional environments,
Ability to work effectively in cross-functional
environments,
collaborating closely with
business management, engineering, and UI/UX teams.
•
Excellent communication,
stakeholder management, and problem-solving skills.
Excellent communication, stakeholder management, and
problem-solving skills.
•
Experience working with
complex datasets
Experience working with
complex datasets
using standard data
analysis tools and techniques (proficiency in Excel, PowerPoint, SQL querying).
•
Prior experience with
Google Analytics/Omniture will be an added advantage.
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