SE I - DevOps Developer Productivity

About the Team

The Developer Productivity (DevX) team builds and maintains the tools, platforms, and infrastructure that help Helpshift engineers reliably build, test, deploy, and release products.

We work across CI/CD, build and release automation, developer tooling, cloud infrastructure, Kubernetes, observability, security, and engineering workflows. Our goal is to reduce engineering friction, improve developer productivity, and make software delivery faster, safer, and more reliable.

We are looking for an engineer who enjoys automation, troubleshooting, learning new technologies, and building tools that make engineering teams more productive.

What You'll Work On

CI/CD & Release Engineering
• Build, maintain, and improve CI/CD pipelines for build, test, deployment, and release workflows.
• Automate repetitive build and release activities.
• Troubleshoot pipeline failures and improve pipeline reliability.
• Work with version control and release workflows.

Tools / Technologies:Jenkins, GitHub Actions, GitLab CI, CircleCI, Git, Helm, Argo CD, or equivalent.

Developer Productivity & Automation
• Develop scripts and tools that simplify engineering workflows.
• Automate repetitive operational and development tasks.
• Identify small but impactful areas of friction in developer workflows.
• Build and maintain CLI-based utilities and internal tooling.

Languages / Technologies:Python, Shell/Bash, Java, Clojure, Go, or equivalent.

Cloud & Infrastructure
• Work with cloud infrastructure supporting CI/CD and development environments.
• Contribute to infrastructure provisioning and configuration automation.
• Understand basic cloud networking, compute, storage, and IAM concepts.

Tools / Technologies:AWS, GCP, Azure, AWS CDK, Terraform, CloudFormation, Ansible, or equivalent.

Containers & Kubernetes
• Build and work with containerised applications and workloads.
• Support Kubernetes-based development and deployment environments.
• Troubleshoot common container and Kubernetes issues.

Tools / Technologies:Docker, Kubernetes, Amazon EKS, Helm, Kustomize, ECR, or equivalent.

Observability
• Implement and maintain basic monitoring and logging for DevX systems.
• Use metrics, logs, and traces to troubleshoot issues.
• Contribute to dashboards and alerts for engineering infrastructure.

Tools / Technologies:Prometheus, Grafana, CloudWatch, Dynatrace, Datadog, Loki, OpenSearch/Elasticsearch, OpenTelemetry, or equivalent.

Security
• Follow secure development and CI/CD practices.
• Contribute to security checks within engineering workflows.
• Understand basic concepts around IAM, secrets, dependencies, and container security.

Tools / Technologies:Trivy, Snyk, Prisma Cloud, Checkov, cfn-guard, OPA/Conftest, or equivalent.

Build, Test & Developer Environments
• Support development and test environments used by engineering teams.
• Help improve build and test workflows.
• Troubleshoot issues related to developer environments and tooling.
• Contribute to sandbox and environment automation.

Troubleshooting & Reliability
• Diagnose issues across CI/CD, infrastructure, containers, and development environments.
• Use logs, metrics, and system information to perform root-cause analysis.
• Escalate and collaborate effectively on complex issues.
• Participate in operational support and incident resolution.

Benefits

What Success Looks Like
• Reliable execution of assigned DevX projects and tasks.
• Reduction of repetitive manual engineering work through automation.
• Improved reliability of CI/CD and development workflows.
• Faster troubleshooting and resolution of DevX issues.
• Growing ownership of DevX systems and tools.
• Positive collaboration with engineering teams.

Experience & Requirements

What We're Looking For
• 2–5 years of experience in software engineering, DevOps, infrastructure, platform engineering, SRE, or a related field.
• Good understanding of Linux/Unix systems.
• Hands-on experience with CI/CD and automation.
• Working knowledge of Git and software development workflows.
• Experience with Docker and/or Kubernetes.
• Experience with at least one programming or scripting language.
• Exposure to cloud platforms, preferably AWS.
• Basic understanding of Infrastructure as Code.
• Understanding of monitoring, logging, and troubleshooting.
• Strong problem-solving and debugging skills.
• Comfortable working with CLI-based tools.
• Good communication and documentation skills.
• Willingness to learn and work across different technologies.
• Ability to take ownership of assigned tasks and drive them to completion.

Good to Have
• Experience with Jenkins or another CI/CD platform.
• Experience with AWS.
• Experience with Kubernetes/EKS.
• Experience with Terraform, AWS CDK, CloudFormation, or Ansible.
• Experience with Python or Shell scripting.
• Exposure to Prometheus/Grafana or similar observability tools.
• Familiarity with Helm and GitOps.
• Experience working with developer tooling or internal engineering platforms.
• Familiarity with VSCode, IntelliJ, or similar IDEs.
• Experience working with testing infrastructure.