Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Specialist Business Partner (SBP)

About the job

We are seeking a Senior Manager, Specialist Business Partner (SBP) to serve as a strategic advisor and hands-on business partner to our Product and Enterprise Strategy Specialist leaders. This role will be a critical thought partner to senior leadership, helping translate company strategy into actionable priorities that drive multiproduct growth, customer adoption, and revenue across the Twilio business. The SBP will own and influence key aspects of the business operating rhythm, including forecasting, pipeline and performance management, annual planning, strategic planning, KPI/OKR development, business reviews, and executive reporting. You will synthesize complex business data into clear insights, identify trends and opportunities, and provide recommendations that enable leaders to make informed, data-driven decisions.

Beyond business performance management, you will lead and support high-impact strategic initiatives and cross-functional transformation efforts. This includes identifying opportunities to improve operating models and business processes, driving organizational change, establishing mechanisms for accountability, and ensuring strategic initiatives translate into measurable business outcomes.

Responsibilities

In this role, you’ll:

Serve as a trusted strategic advisor to Specialist Sales leaders, providing data-driven insights, recommendations, and business strategy while driving alignment across GTM Strategy & Operations and cross-functional teams
Drive business performance through KPI reporting, dashboards, executive updates, and ad hoc analysis, translating complex data into compelling executive stories, actionable insights, and clear recommendations that quickly surface risks and opportunities and drive growth and profitability
Own the GTM operating cadence, including forecasting, pipeline management, QBRs, and business reviews
Lead annual planning and capacity management, including headcount planning, workforce modeling, long-range planning, and organizational design to support scalable growth
Optimize territory, coverage, quota, and segmentation strategies to align sales resources with market opportunity and business objectives
Streamline processes and improve operational rigor through data governance, automation, scalable best practices, and continuous process improvement
Lead strategic growth initiatives focused on pipeline generation, cross-sell, expansion, solution selling, and other opportunities to accelerate revenue and customer adoption
Represent leaders in cross-functional initiatives, partnering with Product, Marketing, Finance, HR, Enterprise Technology, and other teams to translate strategy into execution and measurable outcomes.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

8+ years of experience in sales/revenue operations, business operations, or strategy consulting; 2+ years directly partnering with senior software/tech sales leaders ($1B+ sales orgs) preferred
Experienced in establishing and managing sales operating rhythms, including business reviews, QBRs, and forecasting processes, while leveraging data-driven insights to inform recommendations and drive business outcomes
Intermediate to advanced experience navigating sales systems and reporting tools, specifically Salesforce, Excel, SQL, Looker, Gong, and Tableau
Strong analytical, modeling, and AI capabilities, with the ability to leverage data and AI tools to rapidly generate insights, automate workflows, develop compelling executive narratives, and drive data-informed decision-making
Bachelor's degree in Business Administration, Finance, Economics, Analytics, or a related field required; MBA or advanced degree preferred

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 - $176,900
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840 - $187,300
Based in the San Francisco Bay area, California: $166,400 - $208,000 .
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Sept 26th, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sales Business Partner Senior Manager

Skills

About the role