Google Workspace Delivery Manager, Google Cloud

About the job:
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Responsibilities:
Manage the end-to-end delivery and technical strategy for Google Workspace deployments, ensuring architectural alignment and smooth data migrations from legacy systems. Act as the central interface, coordinating complex technical requirements between customers, internal cross-functional teams, and external system integrators.
Define project scope, establish baselines, and manage schedules while identifying and mitigating risks to successfully deliver projects on time and within budget. Conduct regular service reviews, monitor Service Level Agreement (SLA), and track quality metrics to ensure optimal service delivery and customer satisfaction.
Guide customers through technical change management and user adoption strategies to maximize the value of their Google Workspace investment.
Consult clients on best practices, security protocols, and the rollout of new Workspace features, including Generative AI integrations.
Provide technical implementation support in customer environments, including guidance on implementation feasibility of cross-product integrations.

Minimum qualifications:
Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
8 years of experience managing cross-functional technical teams, stakeholders, and external deployment partners.
Experience programming in one or more of the following: Java, Python, Go, C++, or similar programming languages.
Experience with cloud computing, IT systems integration, and deploying enterprise SaaS solutions (specifically Google Workspace).

Preferred qualifications:
Professional certification in Google Workspace Administration or Google Cloud.
Good understanding of the Workspace or equivalent products and a clear, business-oriented grasp of its principles and potential. Demonstrated ability to communicate complex technical concepts as business value and ROI to executive stakeholders.
Demonstrated record in implementing large-scale cloud or software projects in corporate environments.
Excellent communication and presentation skills, with the ability to clearly explain technical tradeoffs to both executive stakeholders and engineering teams.