Training - Hotels

Role: Training

Level: RL2/RL3

Location: Gurugram

Reporting To: Senior Manager - Training

About The Function

MakeMyTrip’s Hotels business is one of thelargest and fastest-growing verticalswithin the organization, offering a diverse portfolio of accommodations across domestic and international destinations. With a network of70,000+ contracted properties, the business spans everything from budget-friendly stays to premium and experiential hotels, catering to a wide range of traveller needs and serving millions of customers each year.

Within this business, theTraining teamserves as a key enabler of scale and execution. The team drives capability building across stakeholders by strengthening product understanding, process excellence, service quality, and platform adoption. Through structured learning interventions and continuous upskilling, the Training function helps translate business priorities into consistent on-ground execution and improved customer outcomes across the Hotels ecosystem.

About The Role

The role is responsible for end-to-end training management and content creation for the Hotels business, combining Learning & Development, content development, and marketing communication to enable internal teams and partner ecosystems.

It involves designing and delivering effective training programs alongside creating engaging communication and learning assets that drive awareness, adoption, and capability building. With a strong focus on clarity, engagement, and scale, the role translates business priorities into structured learning interventions and impactful communication that support consistent execution and performance across the Hotels ecosystem.

What Will You Be Doing
1. Training Facilitation & Execution: Plan and facilitate classroom, virtual, and hybrid training for internal teams, implementing the agreed learning pedagogy across product/process/sales training. Create and manage training calendars, and maintain training records, attendance, and completion data.
2. Training Needs & Content Development: Identify functional, product-based, and behavioral training needs with business stakeholders. Develop and update presentations, facilitator guides, videos, e-learning modules, assessments, and job aids aligned with the agreed learning pedagogy.
3. Operational Query Management: Address product, platform, and process queries, coordinate timely resolutions with relevant teams, and incorporate recurring gaps into training content and FAQs.
4. Communication Design & Campaign Management: Create partner-facing emails, flyers, banners, videos, and digital creatives, and execute multichannel campaigns supporting product launches and business initiatives.
5. Learning Communication & Enablement: Develop newsletters, launch decks, mailers, FAQs, and playbooks to reinforce learning and support consistent execution.
6. Community & Engagement Management: Manage internal and partner learning communities to encourage participation, continuous learning, and knowledge sharing.
7. Cross-Functional Collaboration: Work with business, sales, operations, product, and HR teams to align training and communication initiatives with evolving business priorities.
8. Training Effectiveness & Continuous Improvement: Evaluate training through feedback, assessments, and performance metrics, and use insights to improve content, delivery, and learning outcomes.

Qualification & Experience
• Management graduate from a reputed institute with 2–6 years of experience across training, learning & development, content creation, and communication roles.
• Exposure to sales, operations, partner enablement, or capability development environments preferred.
• Experience in e-commerce, internet, FMCG, hospitality, or service-oriented organizations is an added advantage.
• Strong written and verbal communication skills with the ability to create clear, engaging, and audience-relevant content.
• Hands-on experience with content creation tools, presentations, and digital learning platforms.
• Working knowledge of social media platforms and digital content best practices preferred

Key Success Factors Of The Role
• Ability to translate business needs into practical, effective training and communication solutions.
• High level of ownership and accountability, with the ability to operate independently and drive outcomes end to end.
• Strong story telling and content design capability, with a sharp eye for clarity, engagement, and impact.
• Effective stakeholder management and cross-functional collaborations kills across business and support teams.
• Creative mindset balanced with structured thinking and disciplined execution.
• Agility to thrive in a fast-paced environment while managing multiple priorities simultaneously.