Senior Director, North America Delivery

JOB LEVEL
M70/P70
EMPLOYEE ROLE
People Manager
About the Role
The Senior Director, Regional Delivery (GDC) is a critical leadership role responsible for driving delivery excellence across North America, ensuring strong execution, governance, and alignment to business outcomes within a highly matrixed, global environment.
Beyond operations, this role will lead the evolution of AI-driven delivery models, shifting toward scalable, outcome-led approaches. Central to this role is a proactive customer-centric mindset - anticipating customer needs ahead of engagement, defining desired outcomes, and building delivery strategies, processes, and KPIs aligned to measurable impact. This leader will design with the customer in mind from the outset, ensuring solutions are purposeful, forward-looking, and drive long-term value.
Key Responsibilities
Regional Consolidation & Leadership
Serve as the single point of accountability for GDC delivery across Americas
Directly drive delivery operations, strategy, and execution for the Americas region, acting as the hands-on leader for all GDC delivery activities
Partner with regional leaders to operate as a co-owner of business outcomes, not just a delivery function
Strategic Delivery Management
Develop and implement regional delivery strategies that support business growth, customer satisfaction, and operational excellence
Collaborate with Sales, Presales, Product, and Customer Success teams to define and execute delivery roadmaps
Ensure consistent delivery methodologies, best practices, and frameworks across regions
Build capability within the group to drive successful execution of newly launched subscription services SKU (integrated services)
Champion the delivery of integrated services across regions, ensuring seamless collaboration and unified customer experiences
Drive adoption of AI-enabled delivery practices across the lifecycle (sales → implementation → go-live → monetization)
Identify and scale step-change improvements in delivery speed, productivity, and customer impact, beyond incremental gain
Business Performance & Growth
Own delivery KPIs, including revenue acceleration, margin goals, backlog management, and customer satisfaction across regions
Define and track impact beyond traditional KPIs, including time-to-value, transformation outcomes, and customer business impact – grow this customer centricity
Drive operational reporting, forecasting, and cost management in partnership with finance and operations teams
Identify opportunities for new offerings, accelerators, and differentiated service models
Customer & Stakeholder Engagement
Engage directly with key customers to shape transformation agendas and co-create outcomes, not just manage delivery execution
Represent GDC delivery in executive-level workshops, presentations, and strategic discussions.
Foster strong relationships with internal and external stakeholders to drive business outcomes.
Talent Development & Team Leadership
Build, mentor, and develop high-performing regional delivery teams
Champion talent development, succession planning, and career growth for direct and indirect reports
Develop strong first-line leaders with a focus on accountability, coaching, and performance outcomes
Cultivate a culture of innovation, ownership, and continuous improvement
Qualifications
18+ years of experience in delivery and consulting, with significant leadership experience in global/regional roles
Proven track record of managing large, complex delivery organizations across multiple geographies
Deep expertise in SaaS, cloud platforms, digital transformation, and enterprise software delivery
Strong commercial acumen, with experience in deal structuring, proposals, and contract negotiations
Demonstrated experience in driving transformation initiatives, including AI-led or automation-driven delivery evolution
Ability to operate across both strategic and hands-on execution layers, especially in evolving or 0→1 environments
Exceptional communication, stakeholder management, and executive presence
Willingness to travel internationally as required
What Success Looks Like
Delivery evolves from efficiency-led to
impact-led transformation
Measurable improvements in
speed, scalability, and customer outcomes
, not just cost optimization
Introduction of
new delivery models or approaches
that differentiate Adobe in the market
Strong alignment with regions as a
co-owner of outcomes
, not just a delivery function
Preferred Skills
Experience in Americas delivery leadership or direct customer engagement in that region.
Knowledge of Adobe solutions, CRM, web analytics, campaign management, and digital marketing technologies.
Strong analytical, problem-solving, and conflict resolution skills.
Ability to lead in a matrixed, multicultural environment.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and
Workday profile
– don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the
Internal Mobility page
on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these
tips
to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the
International Resources for Relocating Employees
on Inside Adobe, including the impacts to your
Benefits, AIP, Equity & Payroll
.
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the
Adobe Life blog
and explore the meaningful
benefits
we offer.
Adobe is proud to be an
Equal Employment Opportunity
employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email
accommodations@adobe.com
or call (408) 536-3015.