Product Manager (Flights- Supply)

Role:
Product Manager
Location:
Gurgaon
About the Function
Flights is MakeMyTrip’s flagship business, serving millions of
travellers across domestic and international routes. Within it, Flights Supply
is the engine behind every fare a customer sees, books and gets serviced on. It
covers connectivity with airlines, GDS, NDC and aggregators, and the content,
pricing and servicing capabilities built on top.
As the business scales, the supply stack must be more reliable, more
accurate and less dependent on manual effort. We are building supply systems
that detect problems before customers do, keep content and pricing in parity
with the source, and use AI to automate work that has traditionally been
manual.
The Flights Supply team combines deep distribution knowledge,
data-driven decision making and strong engineering partnerships. Product
managers, analysts, engineers, designers and business teams work together to
make every booking dependable and every servicing journey efficient.
About the Role
We are looking for a Deputy Manager, Product Management to own a
workstream within Flights Supply, such as supply-side conversion, content and
pricing accuracy, or airline and ancillary integrations. This role requires
strong product thinking, a quick grasp of technical systems, execution
excellence and a passion for solving problems with data and AI.
You will take
features and projects from problem definition to
launch, working closely with engineering, airline and distribution partners,
finance, customer support and the funnel product team. You will shape the
direction of your workstream and be accountable for its results.
What will you be doing
Define the
vision, roadmap and priorities for your workstream within Flights Supply,
and drive it end to end in line with the overall supply strategy.
Work with
engineering on GDS, NDC, LCC and aggregator integrations. Understand how
fares, availability and ticketing flow, find where they break, and drive
fixes and monitoring.
Identify
high-impact supply problems, such as price mismatch, fare unavailability,
content gaps and recurring escalations, and turn them into clear,
well-scoped product opportunities.
Drive
ancillary and content coverage across suppliers and airlines, and improve
content parity (fare rules, baggage, ancillaries) against source and
competitors.
Improve
pricing and fare-loading tooling, and reduce manual dependency in content
refresh and QC.
Use AI to
catch problems earlier and cut manual effort: detect fare and content
anomalies, classify and root-cause escalations, and convert unstructured
airline inputs (fare rules, schedule-change notices, airline circulars)
into structured data the system can act on.
Run
onboarding of new airlines and NDC/API partners, from requirements through
testing to go-live.
Define
hypotheses, success metrics and measurement for every initiative you own.
Track
product KPIs, build dashboards, and keep improving performance through
data analysis and stakeholder feedback.
Write
detailed specs and groom stories in depth with tech, so edge cases are
caught before development, not after go-live.
Run
execution from concept to launch and post-launch optimisation, and flag
risks and delays early.
You will operate at the intersection of:
Supply
Technology + Distribution + Data Science + AI-powered Automation
Platform
Reliability + Conversion + Cost Efficiency
Partner and
Customer Understanding + Data-Driven Decision Making
You will identify high-impact opportunities, validate solutions
quickly, and ship products that create measurable value for customers and the
business.
Qualification & Experience
Engineering
or Management graduates from reputed institutes with years 4-6 years of
experience in product management roles for consumer-facing or
technology-enabled businesses.
Experience
managing the product lifecycle using agile methodologies, including
requirement definition, prioritisation and metric tracking.
Experience
working with complex datasets using analytical tools and techniques.
Proficiency in Excel, PowerPoint and SQL is expected.
Exposure to
flights, OTA, airline or travel-distribution products, including GDS
(Amadeus, Sabre, Travelport), NDC, LCC and aggregator models, will be an
added advantage.
Prior
experience with dashboards and product analytics tools such as Google
Analytics, Adobe Analytics or Mixpanel will be an added advantage.
Familiarity
with the Indian travel market and its seasonality is a plus.
Key Success Factors for the Role
Strong
product thinking, with the ability to turn ambiguous business problems
into structured product solutions.
Ability to
learn flight distribution quickly, and to understand how technical
decisions influence reliability, cost and scalability.
Strong
analytical mindset, with the ability to work with large datasets,
sanity-check your own outputs and deliver insights and recommendations,
not just numbers.
Curiosity
about ML and GenAI and their application to supply operations.
Ability to
influence and collaborate across business, engineering, analytics, finance
and partner teams.
High
ownership mindset, with the ability to drive work independently from
ideation to execution, communicate proactively and deliver on time.
High ownership mindset with the ability to independently drive initiatives from ideation to execution.