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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

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Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

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Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The purchase and sales team is responsible for resolving the exceptions for the Fixed income products that arise during the trade cycle (T+1), house vs street book reconciliations and resolve trade proof breaks, The team ensures that all the queues are timely and accurately processed. Purchase and sales team interacts with various contra brokers and the ML trading desk associates to resolve the trade exceptions. The Queue Management team is responsible for ensuring all trades are processed from the front office to the back office accurately and timely. Various systems are utilized to accomplish this. The group monitors numerous reports and error queues to address the errors timely and accurately.

Job Description*

Individual will be responsible for handling exceptions for Trade Processing & Queue Management. He /She will be involved in liaising with multiple teams (Brokers/Desk/Onshore partners) for meeting the Service Level Agreements (KRI/KCI’s). Handling the Adhoc Queries/Escalations raised either by Internal or External teams.

In addition, the role is also required to identify trends/themes and opportunities for reducing the manual intervention for error free work culture and create more automation opportunities. Drive strong client focus and risk culture to ensure seamless delivery. Maintain good connect with LOB partners and able to handle Issues and Escalations independently.

Responsibilities*
• Review daily Trade exceptions
• Ensure adherence to the SLA’s / Metrics – productivity, turn-around-time and accuracy
• Interact with multiple stakeholders on day to day activities
• Drive Change – To identify workflow/systems inefficiencies and come up with new ideas for improvement and share the best practices with the team
• Responding to Adhoc queries from internal and external clients

Requirements:
• Education* MBA/BBA/B COM
• Certifications If Any
• Experience Range* 1-2 years

Foundational skills*
• Good understanding of Global Capital Markets especially for Securities Upstream and Downstream flow
• Ability to work effectively in a cross-cultural environment with significant ambiguity, and successfully adjust one's actions or behaviors to adapt to rapid changes and shifting priorities.
• Evaluation of governance routines/policies/procedures to ensure internal & external compliance;
• Candidate must also have good written and oral communications skills
• Ability to prioritize and multi-task when faced with multiple deadlines
• Organized and able to multi-task in a fast-paced environment
• Excellent interpersonal skills; positive attitude; team player; flexible
• Willingness to learn and adapt to changes
• Proactively recognize and recommend solutions to process inefficiencies
• Client focused individual with the drive to exceed expectations
• Results oriented individual with good problem solving skills
• Eye for detail and Out of the Box ThinkingGood comm. Skills, Analytical Skills, Time Management and Excel

Desired skills* Clearing/Settlements

Work Timings*

19:30 – 4:30 IST – US SHIFT

Job Location*

Chennai

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Full time

JR-26038108

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Age requirement: Must at least be 18 years of age.

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Block 2dt Taramani, Chennai, 600113

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Senior Team Member

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