Product Manager (Ground Transport)

Role:
Product Manager
Location:
Bangalore
About the Function
Ground Transport is one of the fastest growing businesses at MakeMyTrip,
serving millions of travellers across Bus, Rail and Cab journeys. The business
plays a critical role in expanding travel accessibility across India,
particularly in Tier 2 and Tier 3 cities, while delivering seamless, affordable
and reliable mobility experiences.
As travel behaviours evolve, Ground Transport is reimagining the booking
and travel experience enabled with AI-first product innovation. From
personalized recommendations to conversational booking journeys, automated
customer assistance and real-time decision systems, we are building the next
generation of travel experiences at scale.
The Ground Transport team combines deep consumer
understanding, data-driven decision making and cutting-edge technology to solve
complex traveller problems across the entire journey lifecycle. Product
managers, business leaders, engineers, designers and data scientists work
together to build experiences that delight customers and drive meaningful
business outcomes.
About the Role
We are looking for a Product Manager to define and scale the next
generation of consumer experiences across Ground Transport. This role requires
strong product thinking, execution excellence and a passion for solving
customer problems through technology, data and AI.
You will own the product vision, roadmap and execution for key Ground
Transport experiences, working closely with cross-functional teams to build
products that improve customer engagement, conversion, retention and overall
traveller satisfaction.
What will you be doing
Consumer Product + Growth +
Data Science + AI-powered Experiences
0-to-1 Innovation and 1-to-N
Scaling
Customer Understanding +
Data-Driven Decision Making
You will identify high-impact
opportunities, rapidly validate solutions, and scale products that create
measurable value for both customers and the business.
Define and execute the
product vision, strategy and roadmap for key Ground Transport customer
experiences.
Identify high-impact customer
and business problems across discovery, booking and traveller engagement
journeys, and translate them into scalable product opportunities.
Build AI-powered and
data-driven experiences that improve trip planning, booking confidence and
personalization.
Drive rapid experimentation,
prototyping and validation of new concepts before scaling them into
production-ready products.
Partner closely with
Engineering, Design, Business, Analytics and Data Science teams to build
accurate, scalable and impactful solutions.
Define clear hypotheses,
success metrics and measurement frameworks for product initiatives.
Own product KPIs and
continuously improve performance through experimentation, customer feedback and
data analysis.
Leverage customer insights,
behavioural data and market intelligence to shape product strategy and
prioritization.
Balance short-term business
goals with long-term platform and product investments.
Lead end-to-end execution
from concept to launch and post-launch optimization.
Qualification & Experience
Engineering
& Management graduates from reputed institutes with 3 to 4 years of
experience in product management roles for consumer-facing,
technology-enabled businesses.
Experience
managing the complete product lifecycle using agile methodologies
including requirement definition, prioritization, user experience design
and metric tracking.
Experience
working with complex datasets using analytical tools and techniques.
Proficiency in Excel, PowerPoint and SQL is expected.
Prior
experience with product analytics tools such as Google Analytics, Adobe
Analytics, Amplitude or Mixpanel will be an added advantage.
Experience in
travel, mobility, e-commerce or marketplace businesses.
Exposure to ML
or GenAI-powered customer experiences.
Experience
with personalization, recommendation systems or conversational interfaces.
Experience
working with large-scale consumer products serving millions of users.
Key Success Factors for the Role
A passion for
solving complex customer problems through technology, data and innovation.
Strong product
thinking with the ability to translate ambiguous business challenges into
structured product solutions.
Deep curiosity
about emerging ML and GenAI capabilities and their application in creating
superior customer experiences.
Strong
analytical mindset with the ability to work with large datasets and make
data-driven decisions.
Good
understanding of technology systems and how technical decisions influence
product outcomes and scalability.
Ability to
influence and collaborate effectively across business, engineering,
design, analytics and leadership teams.
High ownership
mindset with the ability to independently drive initiatives from ideation
to execution.