Manager, Customer Development – Operations & Planning
Coca-Cola
Indiaonsitemanagerinternship3d ago
Coca-Cola
Manager, Customer Development - Operations & Planning | Gurugram, Haryana IN | Coca Cola Skip to content ◀ Back to Coca-ColaCompany.com Toggle Navigation Job Details sagar 2026-07-01T15:33:04+00:00 R-144350 Careers Job Search Work With Us Life at Coke Career Development Career Areas Hiring Process Search Jobs Begin typing to find suggestions. Start typing a location to get suggestions, then press the down arrow to select one. *Please select location from the dropdown within 1 Mile 5 Miles 10 Miles 15 Miles 20 Miles 25 Miles 50 Miles 100 Miles 200 Miles «« Back to Search Results Location: Gurugram, India Job ID: R-144350 Travel Required: 26% – 50% Job Type: Full time Relocation: Yes Post Date: September 8, 2026 Recruitment Fraud Notice: Be aware of suspicious emails from people posing as recruiters or senior leaders at The Coca-Cola Company. Do not click on interview links sent to you directly, and never share money or personal financial information. To learn how to identify recruitment scams, visit here . Share This Job Similar Jobs Similar Jobs Senior Manager, Retail Sales - Costco Atlanta, GA Director, Key Customer Management, Digital Commerce - JD Shanghai, Shanghai More To Enjoy Discover more opportunities with our global bottling partners and brands. The application process and what to expect. Learn about our company’s purpose and vision. Manager, Customer Development – Operations & Planning Apply Now Role Purpose The Customer Development (Vertical) – Operations & Planning role is responsible for driving seamless coordination across bottlers, franchise teams, and internal stakeholders to ensure effective business planning, operational execution, commercial launches, and portfolio development. The role acts as a central point of contact to support customer development initiatives, cross-functional alignment, and business growth across the Coca-Cola System. 1. Stakeholder Management & Bottler Coordination Key Responsibilities: Act as the primary coordination point between Coca-Cola and bottler teams for Customer Development initiatives. Drive end-to-end planning and execution of key business activities, including: Annual Business Planning (ABP) Monthly/Quarterly Business Reviews Commercialization of new products and packs Operational planning and execution Sales incentive program rollout and governance Customer Development initiatives supporting business growth Ensure timely communication, alignment, and execution across all bottler stakeholders. Track action items, follow up on deliverables, and ensure milestone adherence. Facilitate issue resolution by coordinating with relevant cross-functional teams. 2. Internal Franchise Coordination & Stakeholder Management Key Responsibilities: Coordinate closely with Integrated Franchise teams to align Customer Development priorities with franchise business objectives. Serve as the central point of contact for Customer Development-related communication across franchise functions. Build strong relationships with internal stakeholders across Sales, Commercial, Finance, Supply Chain, Marketing, and Operations. Support governance meetings, business reviews, and strategic planning sessions. Ensure effective collaboration between franchise teams and bottlers for smooth execution of business plans. Drive cross-functional alignment to achieve Customer Development objectives. 3. Beacon / Focus Brand Planning & Commercial Execution Key Responsibilities: Lead end-to-end planning and execution of Beacon and Focus Brand initiatives. Manage commercialization activities from planning through successful market launch. Support: Annual and monthly planning Sales forecasting Demand generation planning Supply planning and execution Marketing activation tracking Monitor launch readiness and in-market execution. Coordinate with Supply Chain, Marketing, Commercial, and Bottlers to ensure timely availability of products. Support the development and execution of segregated packs and portfolio expansion initiatives. Drive Customer Development portfolio growth through effective planning and execution. 4. Data Management, Business Support & Operational Enablement Key Responsibilities: Consolidate Customer Development data from all Integrated Franchises and Independent Bottlers. Prepare business reports, dashboards, presentations, and performance trackers. Support financial and supply-related issue resolution impacting Customer Development initiatives. Analyze business performance and identify operational improvement opportunities. Ensure timely availability of accurate business information for leadership reviews and decision-making. Support governance processes by maintaining high-quality business data and reporting standards. 5. Cross-Vertical Coordination & Business Support Key Responsibilities: Partner with Customer Development verticals to ensure seamless execution of commercial initiatives across: Modern Trade (MT) B2B Q-Commerce E-Commerce Travel Business Railways Quick Service Restaurants (QSR) Coordinate with bottlers to ensure smooth operational execution across all channels. Support planning, commercialization, supply readiness, and business execution for cross-vertical initiatives. Facilitate communication between channel teams, bottlers, and franchise stakeholders. Identify execution challenges and proactively drive resolution through cross-functional collaboration. Key Competencies Stakeholder Management Cross-Functional Collaboration Business Planning & Execution Commercialization & Go-to-Market Planning Forecasting & Demand Planning Project & Program Management Data Analysis & Business Reporting Supply Chain Coordination Communication & Influencing Skills Problem Solving & Decision Making Operational Excellence Customer Development & Channel Management Location(s): India City/Cities: Gurugram Travel Required: 26% – 50% Relocation Provided: Yes Job Posting End Date: September 17, 2026 Our Purpose and Growth Culture: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola. Apply Now The Coca-Cola Company is an Equal Employment Opportunity/Affirmative Action employer. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here . You can also view our employment policies or if you have a question on fraudulent recruitment activity. About us Media Center Coca‑Cola Foundation Investors Policies Careers Need help? FAQ Contact Us California Notice at Collection Do Not Sell My Personal Information Terms of Use Privacy Notice Cookies Settings © 2026 The Coca‑Cola Company. All rights reserved. Page load link Go to Top Your Opt Out Preference Signal is Honored Privacy Preference Center Coca-Cola and Partners (“We”) use cookies, to operate our website, to show you personalized content and manage our objectives as a business. You can find out more about how we use cookies below. You can allow all cookies, select them individually or decline them all. Policy Link Allow All Manage Consent Preferences Necessary Cookies Always Active These cookies are needed for essential functions such as security network management and accessibility. Standard cookies can’t be switched off. Cookies Details Analytics Cookies Analytics Cookies These cookies gather information such as how many users are using our site or which pages are popular to help us improve user experience. Switching off these cookies means we can’t gather information to improve the experience. 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