Account Manager - SB

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.
We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:
Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.
Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one
Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.
So come join us, and #BeLimitless.
Position Description
The purpose of this role is :
- To ensure business acquisition/growth in his territory by delivering Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business
- Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business.
- Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts.
Organizational Relationship
Reporting To: Team Leader / Zonal Sales Manager
Key Responsibilities & Accountabilities
Account Management
- Build and maintain strong, long-lasting client relationships.
- Deliver Data, Voice and Fixed Line business/revenue as per assigned targets.
- New account break-in (hunting) for Data, Voice, and Fixed Line.
- Cross-sell multi-product lines in existing customers
- Build & maintain healthy funnels for all three Lines of Business with earmarked levels of maturity
- Track and monitor competition plan & collect insights for market intelligence
- Negotiate and close orders/contracts to maximize revenue.
- Ensure timely and successful delivery of our solutions as per client needs.
- Enabling resolution of any customer issue directly/indirectly through internal support teams
Knowledge, Certifications and Experience
Education Qualification: Graduate degree preferably B. Tech/B. E
Total Experience: 2+ years of relevant work experience (B2B field sales)
Key Interactions
Internal: Distribution, network, service, HR etc.
External: Customer
Skills and Competencies
Technical Competencies:
- Understanding of technology
- Customer Service Orientation
- Key Account Planning & Management
- Executive Presence – ability to handle CXO discussions
- Commercial Acumen
- Creative and Innovative
- Analytical Skill
Leadership and Behavioural Competencies:
- Customer Obsession
- Collaboration & Influence
- Ownership Mindset
- Learning Agility
- Navigating Change
- Execution Excellence
Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.
We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:
Limitless Impact: You get to make a difference to internal and external customers by taking small and big ideas to success and therefore leaving footprints at the scale of billions. And beyond.
Limitless Ownership: You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one
Limitless Careers: You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.
So come join us, and #BeLimitless.
Position Description
The purpose of this role is :
- To ensure business acquisition/growth in his territory by delivering Data (Internet Bandwidth, MPLS, Cloud etc.), Voice (Postpaid), Broadband and Fixed Line Business
- Front-end the relationship with customer from Airtel side and become the single point of contact for customer for all three lines of business.
- Ensure Customer Market Share (CMS) and Revenue Market Share (RMS) growth in both existing and new accounts.
Organizational Relationship
Reporting To: Team Leader / Zonal Sales Manager
Key Responsibilities & Accountabilities
Account Management
- Build and maintain strong, long-lasting client relationships.
- Deliver Data, Voice and Fixed Line business/revenue as per assigned targets.
- New account break-in (hunting) for Data, Voice, and Fixed Line.
- Cross-sell multi-product lines in existing customers
- Build & maintain healthy funnels for all three Lines of Business with earmarked levels of maturity
- Track and monitor competition plan & collect insights for market intelligence
- Negotiate and close orders/contracts to maximize revenue.
- Ensure timely and successful delivery of our solutions as per client needs.
- Enabling resolution of any customer issue directly/indirectly through internal support teams
Knowledge, Certifications and Experience
Education Qualification: Graduate degree preferably B. Tech/B. E
Total Experience: 2+ years of relevant work experience (B2B field sales)
Key Interactions
Internal: Distribution, network, service, HR etc.
External: Customer
Skills and Competencies
Technical Competencies:
- Understanding of technology
- Customer Service Orientation
- Key Account Planning & Management
- Executive Presence – ability to handle CXO discussions
- Commercial Acumen
- Creative and Innovative
- Analytical Skill
Leadership and Behavioural Competencies:
- Customer Obsession
- Collaboration & Influence
- Ownership Mindset
- Learning Agility
- Navigating Change
- Execution Excellence