Operations Support Lead, Trust and Safety Compute
Hyderabad, Telangana, Indiaonsitemidfull timeToday
About the job:
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Responsibilities:
Participate in rotational weekend on-call availability; establish operational BCP plans.
Support the formulation and execution of training. Support review teams, assisting in driving process improvements for operational scale and quality.
Collaborate with content and AI policy leads on program implementation, managing risks and developing roadmaps for adoption across teams.
Partner with regional Ops to drive operational excellence in the support process. Ensure teams collaborate on internal consults and process ownership.
Lead detailed root cause analysis for known issues and roadblock. Initiate pro-active actions to avoid issues from happening.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
7 years of experience in data analytics, trust and safety, policy, cyber-security, or related fields.
3 years of experience in process improvement.
3 years of experience in automations.
Preferred qualifications:
Master's degree, PhD, or equivalent practical experience.
Experience working on executive escalations and remediations.
Experience in trust and safety or developer relations, customer support.
Experience working with global distributed teams.
Excellent written and verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.
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