Senior Executive - Partner Inclusion & Stakeholder Delight
Tata Consumer Products
Skills
- Stakeholder Management
- Partner Onboarding
- Issue Resolution
- Data Tracking
- Cross-functional Collaboration
- Customer Service
- Process Improvement
- Training Facilitation
About the role
Designation Senior Executive - Partner Inclusion & Stakeholder Delight Function RTD Location Gurugram Reporting To Manager - Special Projects, RTD Job Description Financial Outcomes Help new partners start business faster by completing each Partner Journey stage on time. Maintain the Distributor Health Card and share updates with Sales Leaders. Make sure partners get clear and timely information on schemes and financial updates, so claims are settled correctly. Resolve partner issues quickly so business is not disrupted. Customer Service Be the single point of contact for all distributor and co-packer issues. Track each issue until it is closed. Give partners a smooth first year journey, including the welcome kit and sharing of policies, scheme and engagement that impact their earnings. Run the quarterly partner satisfaction survey and work on improving the score. Internal Processes Make sure every stage of the Partner Journey is completed and checked, from pre-onboarding. Work with Sales, Finance, Legal, Supply Chain, IT and Capability teams to close issues on time. Maintain one central tracker for onboarding, partner milestones and issues. Share regular updates on open /closed issues. Keep records of couriers, catalogues, certificates, gifts and partner communication. Send mail merge updates on programs and finance Innovation and Learning Facilitate training to partners on DBSM, schemes, claims and national programs. Use partner feedback to keep improving the Partners Journey
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